Student Information

Information and Forms

Information for Prospective Students Flyer

Access to Student Records Form

Appeals Form

Complaints Form

Student Withdrawal from Course Form

Fees and Charges

Fees and Charges Policy

Refund Policy

Refund Request Form

Fee Schedule for accredited nationally recognised training 2025


Policies and Procedures

Access, Equity and Cultural Diversity Policy

Access to Student Records Policy

Access to Student Records Procedure

Assessment Policy

Code of Conduct for Trainers and Assessors

Continuous Improvement Policy

Continuous Improvement Procedure

Epidemic - Pandemic Policy

Language Literacy and Numeracy Policy

Plagiarism, Collusion and Cheating Policy

Privacy Policy

Reasonable Adjustment Procedure

Recognition of Australian Quality Framework Qualifications (Credit Transfer) Policy

Recognition of Prior Learning Policy

Student Complaints and Appeals Policy

Student Complaints and Appeals Procedure

Student Conduct in the Classroom

Student Enrolment Policy

Student Wellbeing Policy

Student Welfare Policy

Student Discipline Policy

Student Discipline Procedure

Student Work Placement Policy

Student Work Placement Procedure

Withdrawal Policy

Useful Links

Working With Children Check     http://www.workingwithchildren.vic.gov.au/

Unique Student Identifier (USI)     http://www.usi.gov.au/

Student Support

Mental health assistance and support including 24/7 mental health help and support

If you are in immediate danger, call 000

Beyond Blue 13 11 14 or www.beyondblue.org.au
Head Space 1800 650 890
Lifeline Text message support 0477 131 114
Safe Steps 1800 015 188
1800 Respect 1800 737 732

Domestic Violence support

Orange Door 1800 271 150

Other Supports- Shelter, food, health, legal advice, support and counselling

Ask Izzy service  http://askizzy.org.au